1. Service Satisfaction Guarantee

At PrimeCrest Painting, we aim to deliver excellent workmanship. If you are not satisfied with the quality of our painting service, please notify us within 5 business days of project completion. We will inspect the area and, at our discretion, rework the affected sections at no additional cost.

2. Deposit & Cancellation Refund

If you cancel a project before work begins, your deposit is fully refundable. If cancellation occurs after materials have been ordered or after our team has begun preparation, an administrative charge will be deducted from the refund based on the incurred costs.

3. Nontransferable Services

Our refund policy applies solely to the original client. Services are not transferable to another person or property without our written consent.

4. No Cash Refund for Completed Work

Once a painting project has been fully completed and accepted by the client, no cash refunds will be issued unless there is a documented breach of our service contract. In such cases, we will first attempt to rectify the issue.

5. How to Request a Refund

To request a refund or rework, please contact us at {{ EMAIL }} or call +61 8 9472 5836. Provide your project reference number and a description of the issue. We will respond within 2 business days.