1. Information We Collect

We collect information you provide directly to us when you request a quote, contact us, or use our services. This may include your name, phone number, email address, property address, project details, and other communication preferences.

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, referring pages, and pages you interacted with.

2. How We Use Your Information

We use the collected information to:

• Respond to your enquiries and provide the requested painting services;
• Schedule and manage appointments, site visits, and project updates;
• Send you important service-related notices and reminders;
• Improve our website functionality, user experience, and marketing effectiveness;
• Comply with legal and regulatory obligations applying to our business.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your details with trusted partners who assist us in delivering services, such as cloud communication platforms, customer relationship management (CRM) software, and payment processors, but strictly to the extent necessary for their role.

4. Data Security & Retention

We employ industry-standard physical, electronic, and administrative safeguards to protect your data from unauthorised access, alteration, disclosure, or destruction. We retain your personal information only for as long as necessary to provide services and meet our legal obligations.

5. Your Rights

Under applicable privacy laws, you have the right to access, correct, update, or delete your personal information. You may also object to processing or request restriction of processing. To exercise these rights, contact us using the details at the end of this policy. We will respond to your request within a reasonable timeframe.

6. Contact Us

If you have any questions about our privacy practices or wish to make a complaint, please contact us at {{ EMAIL }} or by phone at +61 8 9472 5836. We are committed to resolving any concerns promptly and fairly.